Portrait | Guiding principles
We have drafted our guiding principles as an aid to maintaining our position as a successful, market oriented enterprise.
These principles document our basic values. They are binding on all our staff, who can also rely on them for support. We take their implementation seriously with the aim of making them an integral part of our thinking and actions, thus forming the foundation of our success.
Success and sustainability
The success of our company provides the basis for sustainable development.
We must remain profitable in order to be able to make the investments required to secure the future and to achieve a sufficient yield on the capital already invested.
We provide an environment in which every member of staff can achieve success.
Customer satisfaction as the basis of our success
We address the entire range of our customers’ requirements in the European market. We take account of their individual expectations, provide expert advice, quality in accordance with specifications and a high degree of flexibility throughout the entire product life cycle.
We develop our products and services in cooperation with our customers. From the customer’s point of view, the success factors are quality, planning accuracy, pricing, flexibility, service and innovation.
Therefore our development of new products and services is oriented towards the needs of the market and addresses specific customer profiles.
We see our relations with our customers as a partnership based on mutual confidence. We aim to establish long-term contacts on a basis of integrity and fair dealing.
We take environmental aspects and issues of legal conformity seriously and this is reflected in our thinking and actions.
Our aims are supported by the organisation as a whole
All of us participate in bringing our personalities, our qualifications, our talents and skills to bear on the task of reaching the company’s aims. Aims in which ethical considerations play an important role.
The relationships between members of staff and in respect of the company as a whole are characterised by a sense of trust.
We aim to achieve a positive working atmosphere. This is achieved by a mixture of cooperation, reliability, openness and mutual respect. Tensions and conflicts are addressed openly as they arise so that they can be dealt with effectively.
We have the courage to express and take on direct criticism. We regard this as an aid to improvement. We learn from our mistakes.
Sustainable leadership
We manage the company on the basis of clear aims which are elaborated and agreed in cooperation between staff and management.
We promote staff advancement through vocational courses and also on-the-job training with the aim of extending employees’ knowledge and helping them to develop their personalities.
We have a policy of providing clear and regular information. We encourage staff to pose questions.
The structure of the organisation is straightforward and easily understood
The way our company is organised must be simple, straightforward and known to all concerned. Responsibilities, areas of competence, privileges and also consequences are defined and agreed upon.
We make sure that there is scope for staff to exercise initiative in a professional manner.
In seeking new staff we give professional and inter-personal competence a high priority.
Staff remuneration takes account of qualifications, success, performance and function.
Our plant, equipment and premises are up to date and fulfill the requirements dictated by our products and services.
Health and safety is for all of us a topic.
We all accept our obligation to speak up where we consider the guiding principles to have been infringed.
We shall always strive for improvement to the benefit of our customers and in accordance with the requirements determined by our markets.
Now is the time to start …
Hergiswil, 27th June 2007
For senior management: L. Trachsel